Solla Chandelier – Scandinavian LED Pendant Light with Frosted Glass Shades | Golden or Black Finish
Solla Chandelier – Scandinavian LED Pendant Light with Frosted Glass Shades | Golden or Black Finish
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Description & Features
Description & Features
Specifications
Specifications
Light Source: LED Bulbs
Power Supply: Hard-wired
Dimensions: Check product pictures for detailed measurements
Base Type: G4
Lighting Area: 20-25 m²
Warranty : 2 years
Bulbs Included: Yes
Shade Type: Frosted Glass
Dimmable: Yes, Optional (with external dimmer)
Shade Direction: Up & Down | Adjustable
Voltage: 110-240V
Certifications: CCC,CE,CQC,FCC,GS,LVD,SAA
FAQs
FAQs
Sizing & Fit
How do I know this chandelier will fit my space?
We recommend checking three things: your room size, ceiling height, and where the chandelier will hang (dining table, staircase, living room). You’ll find exact dimensions above, and if you tell us your ceiling height + room size, we can help you choose the right scale.
What ceiling height is this best for?
As a rule of thumb, chandeliers work best when there’s enough clearance underneath. If your ceiling is low, consider a smaller diameter or a semi-flush style.
Can I adjust the hanging height?
Will it work on a sloped ceiling?
Yes. The canopy and suspension rod allow tilt mounting and level hanging.
Light Output & Ambience
How bright is it? Will it light up the whole room?
Brightness depends on the bulbs and emitting colour you choose. This chandelier uses 12, 18 or 24 heads with G4 type bulbs. For a main light in a living/dining room, we generally recommend brighter bulbs than for “mood lighting”.
Is it dimmable?
It can be dimmable if select the dimmable option and use compatible wall dimmer switch. If you already have a dimmer installed, we recommend matching it with the right bulb type (LED dimmable bulbs if you use LED).
Are bulbs included?
Yes. If bulbs aren’t included, we list the exact bulb type and max wattage above so you can buy the correct ones easily.
Warm or cool light — what should I choose?
That’s determined by the bulb color temperature.
Warm white (around 2700-3000K) = Soft, cosy glow. Best for living rooms, bedrooms, dining areas, and anywhere you want a relaxed atmosphere.
Neutral white (around 3500-4100K) = Balanced, natural light (closer to daylight). Great for kitchens, bathrooms, hallways, and home offices.
Cool white (5000-6500K) = Bright, crisp light that boosts visibility and focus. Common for workspaces, utility rooms, garages, and task-heavy areas.
Installation & Safety
Is this chandelier hardwired or plug-in?
Chandeliers are typically hardwired. This model requires connection to your ceiling wiring.
Do I need an electrician?
We strongly recommend professional installation for chandeliers, especially because they can be heavy and require secure ceiling mounting. We recommend booking an electrician professional only once you have received your item.
How heavy is it? Do I need special ceiling support?
This chandelier weighs 6.2 – 7.3 kg depending on model. Most ceilings can support it when installed correctly with proper anchors. If your ceiling is older, plaster, or you’re unsure, an electrician can confirm the right fixings.
Is assembly required?
Many chandeliers require some assembly (for example attaching crystals). If assembly is needed, you’ll find details above. We recommend setting aside a couple of hours for assembly.
What’s included in the box?
You’ll receive the chandelier body, ceiling canopy, mounting hardware, and an installation guide. If the chandelier has crystals/shades, those are included too unless stated otherwise.
Buying Help
I’m not sure which size/finish to choose — can you help?
Absolutely. Send us:
- Room size (L x W)
- Ceiling height
- A quick photo of the space
…and we’ll recommend the best option.
Your payment information during checkout is processed securely. We do not store credit card details nor have access to your credit card information.
Designed to Make Choosing Feel Right
Whether you’re furnishing a new home, refreshing a recently renovated space, setting up a business, or choosing something for yourself, friends, or family, selecting home décor is never easy — especially online. With so many styles, brands, and websites to choose from, making a final decision can feel overwhelming.
At Civaro, our goal is to make that decision feel clear and intuitive. By presenting well-considered pieces with realistic visuals and clear details, we help you confidently imagine how each product will fit into your space — so choosing feels simpler and more natural.
Where do you ship to?
We currently deliver across the UK (including most mainland addresses). If your address is outside standard delivery areas, checkout will confirm availability.
Where do you ship from?
We ship from our overseas warehouse. This allows us to offer a wider selection and keep our prices competitive. Every order includes tracking, and our support team stays available until delivery is completed and after.
How long does delivery take?
Delivery times vary by item and location. Most orders arrive within 6–9 business days after dispatch. You’ll see the latest estimate at checkout, and you’ll receive tracking as soon as your order ships by email.
When will my order be dispatched?
Orders are usually dispatched within 1–2 business days. During peak periods, public holidays and celebrations, dispatch may take slightly longer.
Will I receive tracking?
Yes — as soon as your order is dispatched, you’ll receive a tracking link by email. You may also use our tracking page directly. Tracking updates may take 24–48 hours to appear after the label is created.
Can I change my address after ordering?
If your order hasn’t been dispatched yet, we can usually update the address. Please contact us as soon as possible with your order number. Once dispatched, address changes may not be possible.
Do you deliver in multiple parcels?
Sometimes, yes. If your order contains multiple items, it may arrive in separate parcels on different days. You’ll receive tracking for each parcel when available.
Will I need to pay customs or import fees?
No — there are no hidden charges. The price you pay at checkout is the final price, and we offer free shipping & delivery on all orders.
What if my order is delayed?
If your tracking hasn’t updated for several days or delivery is past the estimated window, contact us with your order number. We’ll investigate with the carrier and keep you updated until it’s resolved.
My tracking shows “delivered” but I can’t find it — what should I do?
First, please check the delivery updates from the local carrier (including any emails/SMS they sent) — the final delivery step often uses a last-mile tracking number and may include safe-place details or a photo.
Next, check:
- any safe place noted (porch, shed, bin area, neighbour)
- with household members / reception / concierge
If the delivery address entered at checkout was incomplete or incorrect, or if safe-delivery instructions weren’t provided, the carrier may not be able to deliver as expected. That said, we’ll still do everything we can to help — contact us within 48 hours and we can reach out to the local carrier and open an investigation on your behalf if needed.
What if my parcel arrives damaged?
Please contact us within 48 hours of delivery with photos of the outer box/packaging and the damage to the item.
We’ll resolve it quickly (replacement part, replacement item, or refund depending on the situation).
Can I return an item if I change my mind?
Yes. You can request a return within 30 days of delivery, as long as the item is unused, in its original condition, and in the original packaging.
How do I start a return?
The easiest way is through our Return Portal (link in our Returns Policy). Enter your order number and email, choose a return reason, and follow the steps. You can also contact us directly at support@civaro.co.uk.
Do you offer exchanges?
Yes. If you’d prefer a different size/finish/model, you can request an exchange through the Return Portal. Exchanges are often faster than returning and reordering.
Who pays for return shipping?
- Change-of-mind returns: return shipping is the customer’s responsibility.
- Faulty/damaged items: we will make it right — return shipping may be covered depending on the case and item type.
Do I have to return the item to get a refund?
For change-of-mind returns, yes — we process refunds after the item is returned and inspected.
For damaged or faulty items, we first offer replacement parts or a replacement unit and, in some cases, we may not require a return (depending on the situation and evidence provided).
What condition must the item be in?
Returned items must be:
- unused and uninstalled
- in original packaging (including all parts/accessories/manuals)
- packed securely to avoid damage in transit
Items showing signs of use, installation, or missing parts may be subject to a deduction or may not be eligible for a full refund.
When will I receive my refund?
Once your return is received and inspected, refunds are usually processed within [X business days] to your original payment method. Banks can take additional time to show the funds (typically a few days).
What if my item arrives damaged or faulty?
Please contact us within 48 hours of delivery with:
- photos of the outer packaging
- photos/videos clearly showing the issue
We’ll offer the best solution quickly: replacement parts, replacement item, partial refund, or full refund depending on the situation.
What if something is missing from my order?
If any part is missing, contact us within 7 days of delivery with your order number and photos. We’ll ship the missing part(s) as soon as possible.
What if my return gets lost in transit?
We strongly recommend using a tracked return service and keeping proof of postage. If a return is lost, proof of postage/tracking is required for us to investigate and support the claim.
Can I cancel my order?
If your order hasn’t been dispatched, we can usually cancel it. Once dispatched, cancellation may not be possible — but you can still request a return after delivery.

